Phenomenological Study on Employee Loyalty at Sentang Village Office, Teluk Mengkudu Subdistrict, Serdang Bedagai Regency

Abstract

This study originates from the phenomenon of employee loyalty in village administration, which has not been fully understood, particularly at the Sentang Village Office, Teluk Mengkudu District, Serdang Bedagai Regency. Employee loyalty is not merely formal adherence to the institution but also emotional attachment, moral commitment, and social dedication. Recent structural and administrative changes have created new dynamics that influence loyalty patterns. The purpose of this research is to explain how employees subjectively interpret loyalty to the institution and the factors shaping it amidst organizational dynamics, work relations, and structural changes. The research employs a qualitative phenomenological approach. The subjects are permanent and honorary employees of the Sentang Village Office with at least one year of work experience. Data were collected through in-depth interviews, participatory observation, and documentation, then analyzed using a modified Miles and Huberman model adapted for phenomenological studies. Findings reveal that loyalty is perceived as a moral mandate and social devotion, manifested through discipline, honesty, active participation in village activities, and willingness to work beyond formal hours. Key factors influencing loyalty include the village head’s participatory and open leadership style, harmonious interpersonal relationships, and strong social bonds with the community.