Qualitative Analysis of Job Satisfaction of Employees at Bogak Besar Village Office, Teluk Mengkudu Subdistrict, Serdang Bedagai Regency

Abstract

Job satisfaction is a crucial aspect of human resource management that directly affects performance, loyalty, and the quality of public services. In the context of village governance, employee satisfaction serves as a key indicator of organizational effectiveness. This study was conducted at Bogak Besar Village Office, Teluk Mengkudu Subdistrict, Serdang Bedagai Regency, aiming to analyze the level of employee job satisfaction and the factors influencing it based on their experiences and perceptions. The research employed a qualitative approach using in-depth interviews, participatory observation, and documentation study. The main informants were village employees, the head of the village, and the village secretary. Data analysis was carried out through reduction, presentation, and conclusion drawing with triangulation verification. Findings reveal that employee job satisfaction is influenced by six main factors: work environment, interpersonal relations, leadership, recognition and rewards, fulfillment of rights and welfare, and work motivation. The work environment is considered supportive, though physical facilities remain limited. Interpersonal relations are harmonious, strengthened by a family-like atmosphere. Leadership is perceived as democratic, open, and participatory. Recognition is mostly non-material but effectively enhances motivation. Employee rights and welfare comply with regulations, though not fully proportional to workload. Work motivation largely stems from internal factors such as responsibility, sincerity, and dedication.