The Effect of Work Experience and Communication of the Head of the Government Section on Community Satisfaction with Services in Lubuk Dendang Village, Perbaungan District, Serdang Bedagai Regency

Abstract

This research is motivated by the importance of public service as a primary indicator of governance quality in Lubuk Dendang Village, Perbaungan District, Serdang Bedagai Regency, which still faces challenges such as slow administrative processes and a lack of clear information. This quantitative survey research aims to analyze the partial and simultaneous effects of the work experience and communication of the Head of the Government Section on community satisfaction, as well as to measure the contribution of these variables. The sample was determined using a non-probability sampling technique through a purposive sampling approach based on Cochran's formula, resulting in 100 respondents from an unknown population. Primary data were collected through Likert-scale questionnaires, then analyzed using validity, reliability, classical assumption tests, multiple linear regression, t-test, F-test, and the coefficient of determination. Descriptively, community perceptions were highly positive (with combined 'agree' and 'strongly agree' responses reaching 94%) toward the work experience competence and communication effectiveness of the Head of the Government Section. Inferentially, work experience and communication were proven to have a positive and significant effect, both partially and simultaneously, on community satisfaction with services at the Lubuk Dendang Village Office.