The Influence of Village Apparatus Competence and Availability of Service Facilities on the Quality of Public Services at Pasar Baru Village Office, Teluk Mengkudu Subdistrict, Serdang Bedagai Regency

Abstract

This study aims to analyze the influence of village officials’ competence and the availability of service facilities on community service quality, both partially and simultaneously. The research method used is quantitative with a multiple linear regression approach. The population consists of 4,500 residents of Pasar Baru Village, with a sample of 98 respondents selected using purposive sampling. The research instrument is a questionnaire tested for validity and reliability, and analyzed through classical assumption tests, t-tests, F-tests, and the coefficient of determination. The results show that officials’ competence has a positive and significant effect on service quality with t = 3.125 (Sig. = 0.002). The availability of service facilities has a stronger influence with t = 7.940 (Sig. = 0.000). Simultaneously, both variables significantly affect service quality (F = 78.183; Sig. = 0.000). The R Square value of 0.622 indicates that 62.2% of the variation in service quality is explained by the two independent variables, while the remaining 37.8% is influenced by other factors outside the model.