The Influence of Proximity Service on Citizen Satisfaction with Public Services

Fitri Melawati, Wiwit Agustina, Ramadha Yanti Parinduri, Ratnawati Yuni Suryandari, Dany Luqyana Idris

Abstract


This study aims to determine the effect of proximity service on citizen satisfaction with public services. This study uses a quantitative approach. The population in this study amounted to 397 respondents. The sampling technique used probability sampling with a simple random sampling method, resulting in a sample of 40 respondents. The data collection method used in this study was a questionnaire and literature study. The analysis method used was simple linear regression. The results of the study indicate that proximity service has a positive and significant effect on citizen satisfaction with public services. From the results of the correlation coefficient calculation, a Pearson correlation coefficient value of 0.518 was obtained. This indicates that there is a fairly strong relationship between Proximity service and Citizen Satisfaction with public services. Then the results of the determination coefficient calculation show an R square of 0.268, which means that the citizen satisfaction variable can be explained by the proximity service variable, which is 26.8%. While the remaining 73.2% is explained by other variables.


Keywords


Proximity Service, Citizen Satisfaction, Public Services

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DOI: https://doi.org/10.5281/zenodo.18217296

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