The Influence of Work Discipline and Work Conflict on Employee Performance in the Sales Department of CV Bintang Bayu Bersaudara Tebing Tinggi City

Abstract

Human resource quality is an important factor that determines a company's success in achieving its organizational goals. One indicator of human resource quality can be seen in employees' work discipline, which includes obedience to company regulations, responsibility in completing tasks, and consistency in carrying out duties in accordance with organizational policies. Good work discipline can improve work effectiveness and efficiency, thereby optimizing employee performance. Conversely, poor work discipline may hinder the achievement of company targets. In addition to work discipline, work conflict is another factor that can influence employee performance. Conflicts occurring between individuals or groups within the workplace may create obstacles to job implementation if they are not managed properly. Therefore, companies need to create a conducive work environment that enables employees to perform their duties comfortably and productively. This study employed a descriptive quantitative research method with the objective of analyzing the influence of work discipline and work conflict on employee performance at CV Bintang Bayu Bersaudara, Tebing Tinggi City. The research sample consisted of 30 employees. The results showed that work discipline and work conflict simultaneously affected employee performance, with a coefficient of determination of 33.2%, while the remaining 66.8% was influenced by other variables not examined in this study. A correlation coefficient of 0.576 indicated a fairly strong relationship between work discipline, work conflict, and employee performance. Both partially and simultaneously, these variables were proven to have a significant effect on the performance of sales employees.