The Effect of Work Discipline and Internal Supervision on Community Satisfaction with Public Services in Pekan Sialang Buah Village, Teluk Mengkudu District, Serdang Bedagai Regency

Cindi Maisuci, Hablil Ikhwana, Riny Viri Insy Sinaga, Muhammad Rum Lubis

Abstract


This study aims to analyze the influence of work discipline and internal supervision on community satisfaction with public services in Pekan Sialang Buah Village, Teluk Mengkudu District, Serdang Bedagai Regency. The research employed a quantitative approach by distributing questionnaires to 98 respondents who directly received administrative services. The results show that work discipline significantly affects community satisfaction, with a t-value of 2.87 > 1.98 and a significance level of 0.005 < 0.05. Internal supervision also has a significant effect, with a t-value of 2.45 > 1.98 and a significance level of 0.016 < 0.05. Simultaneously, work discipline and internal supervision significantly influence community satisfaction, with an F-value of 5.67 > 3.10 and a significance level of 0.024 < 0.05. The coefficient of determination (R²) of 0.42 indicates that both variables explain 42% of the variation in community satisfaction, while the remaining percentage is influenced by other factors. These findings confirm that strengthening officials’ discipline and internal supervision are key factors in improving the quality of village public services. Based on the results, it is recommended that the village government enforce stricter attendance and punctuality rules, strengthen performance evaluation systems with clear indicators, and utilize information technology to support more effective supervision. Furthermore, continuous training should be provided to village officials to enhance professionalism and friendliness in serving the community.


Keywords


Work Discipline, Internal Supervision, Community Satisfaction

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DOI: https://doi.org/10.5281/zenodo.23500292

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Socius: Jurnal Penelitian Ilmu-Ilmu Sosial

ISSN : 3025-6704