Phenomenological Study on Employee Satisfaction with the Work Environment at the Liberia Village Office, Teluk Mengkudu District, Serdang Bedagai Regency

Abstract

This study is motivated by the importance of the work environment as a fundamental factor influencing employee satisfaction, particularly in the public sector at the village level. The work environment includes not only physical aspects such as facilities and workspace comfort but also psychosocial aspects such as interpersonal relations, leadership support, and organizational culture. The Village Office of Liberia, Teluk Mengkudu District, Serdang Bedagai Regency, was chosen as the research site since its employees face limited facilities, administrative pressure, and complex service demands. The purpose of this research is to identify work environment aspects affecting employee satisfaction, explore the subjective meaning of work experiences, and explain the implications of satisfaction on motivation, performance, and public service. The theoretical foundation refers to Herzberg’s two-factor theory, Maslow’s hierarchy of needs, and social exchange theory, along with indicators of job satisfaction and work environment from Indonesian management scholars. The research method applies a qualitative phenomenological approach, collecting narrative data through in-depth interviews and observation. Findings reveal that employee satisfaction is influenced by physical conditions (lighting, cleanliness, work facilities) and psychosocial conditions (leadership support, harmonious relations, organizational justice). Employees who feel valued and comfortable demonstrate higher motivation and loyalty, while unclear roles and lack of recognition lead to dissatisfaction.