The Influence of Teachers’ and Staff’s Service Quality and Work Ethic on Parents’/Guardians’ Satisfaction at MIS Al Washliyah Rambung Besar Sei Rampah

Abstract

This study aims to determine the influence of service quality and the work ethic of teachers and staff on the satisfaction of parents/guardians of students at MIS Al Washliyah Rambung Besar Sei Rampah. The research population consisted of all parents/guardians whose children were enrolled in the madrasah during the academic year in which the study was conducted. The sample was selected purposively with a representative number of respondents. Data were analyzed using multiple linear regression, with the t-test employed to examine partial effects, the F-test to assess simultaneous effects, and the coefficient of determination (R²) to measure the contribution of the independent variables to the dependent variable. The results revealed that service quality had a significant effect on parent satisfaction, with a regression coefficient of 0.042 (β = 0.050), while work ethic also had a significant effect, with a regression coefficient of 0.099 (β = 0.121). The multiple linear regression equation obtained was: Y = 39.291 + 0.042X₁ + 0.099X₂. The calculated F-value indicated a significant simultaneous effect, and the R² value showed that the contribution of both variables to parent satisfaction was relatively substantial.