The Influence of Digital CMS (Cash Management System) Usage and Administrative Services on Community Satisfaction at Sukasari Village Office, Pegajahan District, Serdang Bedagai Regency

Abstract

The advancement of information technology has encouraged village governments to adopt digital systems in public services. This study aims to analyze the effect of Digital Cash Management System usage and administrative services on community satisfaction at Sukasari Village Office, Pegajahan District, Serdang Bedagai Regency. A quantitative approach was applied with a population of 4,512 and a sample of 98 respondents determined using Slovin’s formula with a 10% margin of error. Data were collected through questionnaires and analyzed using validity, reliability, normality, multicollinearity, autocorrelation, multiple linear regression, t-test, F-test, and coefficient of determination. The regression equation obtained is: Community Satisfaction = 17.982 + 0.321X1 + 0.136X2. The t-test shows that Digital Cash Management System usage significantly affects community satisfaction (t = 2.847; Sig. = 0.005), while administrative services do not have a significant effect (t = 1.367; Sig. = 0.175). The F-test result (F = 5.909; Sig. = 0.004) indicates that both variables simultaneously have a significant effect. The R Square value of 0.111 means that the two variables explain only 11.1% of the variation in community satisfaction, while 88.9% is influenced by other factors outside the model.