Inovasi dan Implementasi Aplikasi Mobile JKN dalam Pelayanan BPJS Kesehatan di Kota Palangka Raya

Abstract

This study examines the implementation of the Mobile JKN application as an innovation in the digital services of BPJS Kesehatan in Palangka Raya. The research employs a qualitative method through literature review and documentation techniques. The findings indicate that the Mobile JKN application facilitates easier, faster, and more efficient access to healthcare services for the public. This is achieved through features such as online queue registration, membership status verification, and access to healthcare service information. However, its implementation still faces several challenges, including limited digital literacy, inadequate internet access, and the continued reliance on conventional manual services. Therefore, greater efforts are needed to improve public awareness through socialization programs and strengthen supporting infrastructure to ensure the effective utilization of digital healthcare services.