Analisis Pelayanan Administrasi Pada KPU Kota Semarang Dalam Mendukung Efektivitas Penyelenggaraan Pemilu

Abstract

This study aims to analyze administrative services at the Semarang City General Elections Commission (KPU) in supporting the administration of elections. Administrative services are an important aspect of ensuring the smooth implementation of election stages, as they involve correspondence management, personnel administration, financial administration, archives and documents, data and information management, as well as various other administrative needs. This study employs a descriptive qualitative approach. Data were obtained through observation, interviews, and documentation related to the implementation of administrative services at the Semarang City KPU. The analysis focuses on service quality, timeliness, responsiveness, effectiveness, and accountability of administrative services. The results indicate that administrative services play an important role in supporting the effectiveness of election administration at the city level. Administrative services that are structured, responsive, transparent, and implemented in accordance with established procedures can facilitate the implementation of each election stage. However, several challenges remain, including the need for interdepartmental coordination, increased workloads during certain stages, and the demand for rapid and accurate data and document management. Therefore, improving human resource competencies, utilizing information technology, strengthening internal coordination, and conducting regular service evaluations are necessary to enhance the quality of administrative services and support effective, transparent, and accountable election administration.