Evaluating the Legality of GI Airline Standard Terms Through Contract Anatomy and Consumer Protection Frameworks

Clarissa Gunawan, Kendrapatya Grisha Sashenka, Nur Dwi Andhika Putra, Nazara Anisa Nurrahma, Mochamad Daffa Khaedar Ali, Dwi Aryanti

Abstract


This study analyzes the contract between GI as an airline service provider and consumers based on contract anatomy and applicable legal foundations. The analysis focuses on the conformity of the contract's content with contract law principles, the rights and obligations of the parties involved, and consumer protection. The results indicate that the contract clearly stipulates rights and obligations, yet certain legal aspects need to be strengthened to optimally safeguard consumer interests

Keywords


Contract Analysis, Airline, Contract Anatomy, Legal Foundations, Consumer Protection

Full Text:

PDF

References


ANTARA News. (2025, 18 Juli). Kompensasi penumpang saat delay pesawat: Uang Rp300 ribu hingga refund. ANTARA News. Diakses dari https://www.antaranews.com/berita/4974521/kompensasi-penumpang-saat-delay-pesawat-uang-rp300-ribu-hingga-refund Antara News

maskapai GI. (2023). Conditions of Carriage. maskapai GI Customer Care. (Versi Kementerian Perhubungan Republik Indonesia. (2023). Prosedur Pengajuan Klaim Bagasi.

MA Group. (2023). Table of Benefits – maskapai GI Travel Insurance.

Misael & Partners. (2023). Hak Penumpang Pesawat Saat Delay. Hukumonline.

Ground Handling Dirgantara. (2020). Kompensasi Pembatalan Penerbangan. Jurnal Ground Handling Dirgantara.

Kementerian Perhubungan Republik Indonesia. (2015, 8 Mei). Peraturan Menteri Perhubungan Nomor 89 Tahun 2015 tentang Penanganan Keterlambatan Penerbangan (Delay Management) pada Badan Usaha Angkutan Udara Niaga Berjadwal di Indonesia [Permenhub No. 89/2015]. Diunduh dari https://peraturan.bpk.go.id/Home/Details/103484/permenhub-no-89-tahun-2015 Peraturan BPK+1

Kementerian Perhubungan Republik Indonesia. (2011, 8 Agustus). Peraturan Menteri Perhubungan Nomor 77 Tahun 2011 tentang Tanggung Jawab Pengangkut Angkutan Udara [Permenhub No. 77/2011]. Diunduh dari https://peraturan.bpk.go.id/Home/Details/106482/permenhub-no-77-tahun-2011 Peraturan BPK+1

Patrianto, F. H., Hendrawati, D., & Suradi. (2016). KLAUSULA BAKU PADA PERJANJIAN PENGIRIMAN BARANG PT. KAFILA EXPRESS DITINJAU DARI BUKU III KUH PERDATA DAN UNDANG-UNDANG NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN. https://media.neliti.com/media/publications/19034-ID-klausula-baku-pada-perjanjian-pengiriman-barang-pt-kafila-express-ditinjau-dari.pdf

Perjanjian Peraturan Dalam Negeri. (n.d.). maskapai GI. Retrieved November 22, 2025, from https://www.garuda-indonesia.com/id/id/contact/condition-of-contract

Saputra, R. (2010). PENERAPAN KLAUSUL BAKU DALAM TIKET PESAWAT TERBANG DI TINJAU DARI UNDANG-UNDANG PERLINDUNGAN KONSUMEN. http://repository.unand.ac.id/6147/1/Skripsi.pdf

Zakiyah. (2017, Desember). KLAUSULA EKSONERASI DALAM PERSPEKTIF PERLINDUNGAN KONSUMEN Zakiyah Fakultas Hukum Universitas Lambung Mangkurat Banjarmasin Jal. Neliti. Retrieved November 22, 2025, from https://media.neliti.com/media/publications/225080-klausula-eksonerasi-dalam-perspektif-per-e8a744e0.pdf


Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 


Media Hukum Indonesia (MHI)

E-ISSN :3032-6591

Organized by Penerbit Yayasan Daarul Huda Kruengmane,